Privacy Policy
Effective Date: March 6, 2025
Chill Counseling PLLC (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect and use information about you when you opt-in to receive SMS messages from us.
Information We Collect
When you opt-in to receive emails and SMS messages, we collect:
- Your phone number
- Consent to send SMS messages
- Your email address
- Your basic contact information
- Your messaging history with us
How We Collect Your Information
We may collect your information directly from you, such as when you complete a form or contact us; automatically, such as when you interact with our website; or from others, such as when we receive information about you from third parties.
How We Use Your Information
We use your information to:
- Send you the SMS messages and emails you’ve opted in to receive
- Provide updates, promotions, or other relevant content based on your preferences
- Operate our business
Disclosures of Your Information
We may disclose your information to our affiliated companies; to third party service providers, business advisors, or consultants who provide services to us; in connection with a merger, acquisition, reorganization, restructuring, financing transaction, or sale of assets; as required by law or administrative order; to assert claims or rights or to defend against claims.
We do not share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for marketing or promotional purposes.
Protection of Information
We take steps to protect your information against unauthorized use or disclosure.
Updates
We may periodically update this privacy policy. If we make material changes that have a substantive and adverse impact on your privacy, we will provide notice on this website before the change becomes effective. We encourage you to periodically review this page for the latest information about our privacy practices.
How to Contact Us
You can reach us by texting us for support at 214-785-0147. You may also contact us directly at hello@chillcounseling.com
Terms and Conditions
Effective Date: March 6, 2025
By opting in to receive SMS messages from Chill Counseling PLLC (“we,” “us,” “our”), you agree to these Terms and Conditions (Terms).
SMS Messaging Service
By providing my phone number, I consent to receive SMS text messages from Chill Counseling PLLC for appointment reminders, marketing messages, and general two-way communication about counseling services. Message and Data Rates may apply.
Message Frequency
You will get more than one message from us unless you opt-out, and while messaging frequency varies, you will likely receive messages when we are trying to reach you about appointments, billing, or other matters. We reserve the right to alter the frequency of messages at any time to increase or decrease the total number of messages. Chill Counseling and carriers are not liable for delays or undelivered messages.
Message and Data Rates
Message and data rates may apply based on your mobile carrier’s terms.
Privacy Policy
Your information will be handled in accordance with our Privacy Policy (above).
Cancellation/Opt-Out Instructions
You can opt out of receiving SMS messages at any time by updating your preferences in the client portal or by texting us requesting we no longer communicate via text.
Help/Customer Support
Text us for support. You may also contact us directly at hello@chillcounseling.com
Liability
We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.
Note: Please keep in mind the risks of sending and receiving health information subject to HIPAA via text message. Generally, we will only communicate over text about scheduling or billing. Please call, email, or use the secure messaging feature in the Client Portal to provide any sensitive health information.
DO NOT TEXT US IF YOU ARE IN CRISIS OR EXPERIENCING A MEDICAL EMERGENCY. You should follow the recommendations to call 911 or use resources such as those listed on our Resources Page.